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3Com
Unified Communications - 3Com The NBX Unified Communications application
enables business users to access all of their messages from a variety
of common communication devices, such as telephone, cell phone, web
client or PC, regardless of the message media type. For example, using
the built-in speech recognition and text-to-speech, users can listen
and reply to e-mails and voice mails, direct fax messaging, and respond
to all communications more quickly and efficiently. |
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Telrex
- Telrex is the leading developer of Automatic Call Distribution and
Call Recording and Monitoring software for the 3Com NBX telephone
system. Telrex's flagship products, Accelerator and CallRex consist
of an integrated suite of networked telephony solutions that are easy
to use and are designed to meet the needs and the budgets of small
and medium sized companies. |
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EasyRun
- EasyRun develops a complete multimedia (voice, e-mail, fax and web)
management software solution, called EPICCenter, for contact centers
with 20 to 200 hundred seats. EPICCenter enables contact center managers
to accurately assess Contact Center activity trends and design an
interaction routing plan. Using EPICCenter, call center management
can make more informed decisions that increase the level of service
provided to their customers, while decreasing the overall operation
and maintenance cost of their Contact Center. |
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Trivium
– Trivium offers two basic solutions: SimpleRM (CRM) is an
award winning web-based CRM platform allows businesses to better manage
their operations across Sales, Marketing and Service to help companies
increase sales, reduce costs and improve customer satisfaction. Information
can be shared throughout a company, across locations, and across customer
communication channels. A second product, CallAnalyst, provides call-tracking
and call-management for small and mid-size businesses. CallAnalyst
help clients measure productivity, manage costs and monitor toll fraud.
CallAnalyst tracks and analyzes telephone traffic; spots excess usage
problems; and presents opportunities for operational improvements. |
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iVoice.com,
Inc. - iVoice.com provides software that integrates traditional
office telephone systems with voice mail, automated attendant and
interactive voice response functions. iVoice.com offers several products
including: Speech Enabled Auto Attendant, Unified Messaging, iVoice
Voice Mail and iVoice IVR. Their Interactive Voice Response (IVR)
software enables information in PC databases to be accessed from a
standard touch-tone telephone. Primarily used by small and mid-size
businesses and corporate departments, their products are designed
to be "people oriented," with features that can be readily
used without special training or manuals. |
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Citel
Technologies - The CITELlink Handset Gateway connects to the Norstar
handsets using the existing telephone wiring, punchdown blocks and
connectors. The CITELlink Handset Gateway is a slide-in card which
fits into an available slot in the NBX chassis (NBX 100 and SuperStack®
3 NBX). It translates the PBX handset protocol to 3Com's IP protocol,
to allow integration of existing handsets with a new NBX phone system.
When connected to the gateway, Norstar M7000 Series (M7208 and M7310)
handset will reflect the features and functionality of the NBX Business
Set. |
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Sonexis™
- Sonexis offers a new kind of conferencing solution – Sonexis
ConferenceManager – a modular conference bridge platform that
delivers rich media conferencing. Easy to install, learn, and use,
ConferenceManager makes rich-media conferencing more affordable, more
secure, more useful, more practical, and more scalable. ConferenceManager
includes conference scheduling, notification and web conferencing.
Importantly, ConferenceManager is a system you own, not a service
you "rent," so you don't have to pay for costly per-minute
audio usage or monthly subscription fees. There are little to no network
integration costs, and no additional costs for system management or
administration. You can add users without incurring additional costs.
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